Privacy Policy

1. Mamas Village commitment to privacy

• (a) Mamas Village (ABN: 49839752938), its subsidiaries and affiliates in Australia (collectively referred to as "we" and "us") are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.
• (b) This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
• (c) In this Privacy Policy, "we" and "us" refers to Mamas Village and "you" refers to any individual about whom we collect personal information.

2. About Mamas Village

• (a) Mamas Village is a mobile app that helps mothers find and connect with like-minded local mothers based on shared values. The app is designed to reduce the isolation many mothers experience by making it easier to build genuine, trust-based friendships and community support networks.
• (b) Mamas Village offers a complete range of services, including a social networking platform for mothers that enables values and interest-based connections, direct messaging, peer support requests, and local community connection. The app collects personal information including name, date of birth, location, profile photos, and private messages. Users can create profiles, discover nearby mothers with aligned values, exchange support, and build trusted communities.

3. What information does Mamas Village collect about you?

3.1. App users

• (i) When you create an account or become a user of Mamas Village, a record is made which includes your personal information.
• (ii) The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
  • (A)your name, date of birth, phone number, location, profile photo, and any other personal information you choose to provide;
  • (B)any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Mamas Village;
  • (C)information about your preferences, interests, and values that you provide to facilitate community matching and connection within Mamas Village.

3.2. Visitors to our websites

The way in which we handle the personal information of visitors to our websites is discussed below.

4. How and why does Mamas Village collect and use your personal information?

• (a) Mamas Village collects personal information reasonably necessary to carry out our business, to assess and manage our clients' needs, and provide services including a social networking platform for mothers that enables values and interest-based connections, direct messaging, peer support requests, and local community connection. The app collects personal information including name, date of birth, location, profile photos, and private messages. Users can create profiles, discover nearby mothers with aligned values, exchange support, and build trusted communities.
• (b) The purposes for which Mamas Village usually collects and uses personal information depends on the nature of your interaction with us, but may include:
  • (i)responding to requests for information and other general inquiries;
  • (ii)researching, developing and expanding our facilities and services;
  • (iii)informing you of our activities, features and services;
  • (iv)responding to enquires and complaints; and
  • (v)to investigate reports of harmful behaviour, moderate content, and protect the safety of users on the platform;
  • (vi)facilitating values and interest-based connections by enabling users to discover and connect with mothers in their geographic area based on location and shared values.
• (c) Mamas Village generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example:
  • (i)third party suppliers and contractors who assist us to operate our business.
• (d) Mamas Village also collects and uses personal information for market research purposes and to innovate our delivery of products and services.

5. How does Mamas Village interact with you via the internet?

• (a) You may visit our website (https://www.mamas-village.com.au/) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Mamas Village will be managed in accordance with this Privacy Policy.
• (b) Mamas Village's website uses cookies. A "cookie" is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
• (c) You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
• (d) Mamas Village's website may contain links to third-party websites. Mamas Village is not responsible for the content or privacy practices of websites that are linked to our website.

6. Can you deal with Mamas Village anonymously?

Mamas Village will provide individuals with the opportunity to remain anonymous or use a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for Mamas Village to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.

7. How does Mamas Village hold information?

• (a) Mamas Village stores information with electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia or overseas). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
• (b) Mamas Village maintains computer and network security through Firebase's built-in security infrastructure, including user authentication and access controls.
• (c) Mamas Village uses SSL/TLS encryption for data transmission and encryption at rest for all stored personal information via Google Firebase infrastructure.
• (d) We take steps to destroy or de-identify information that we no longer require.
• (e) In the event of an eligible data breach (being unauthorised access to, disclosure of, or loss of personal information likely to result in serious harm), Mamas Village will notify affected individuals and the Office of the Australian Information Commissioner within 30 days of becoming aware of the breach, including details of the information affected, potential consequences, and recommended protective steps.
• (f) Mamas Village retains personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We will delete or de-identify your personal information within 30 days of your account being deleted by you, or within 30 days of 12 months of account inactivity with prior email notice to you, unless we are legally required to retain it for longer periods (such as for taxation or dispute resolution purposes).

8. Does Mamas Village use or disclose your personal information for direct marketing?

• (a) Mamas Village may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.
• (b) If you opt-out of receiving marketing material from us, Mamas Village may still contact you in relation to its ongoing relationship with you.
• (c) You can manage your marketing preferences at any time through your account settings or by using the unsubscribe mechanism in our communications, and Mamas Village will process your opt-out request within 2 business days in accordance with the Spam Act 2003 (Cth).

9. How does Mamas Village use and disclose personal information?

9.1. For clients

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.

9.2. Disclosure to contractors and other service providers

• (i) Mamas Village may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development and market research. Third party service providers we currently use include Google Firebase (data storage and authentication), Apple (app distribution), and Facebook (optional social login).
• (ii) Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
• (iii) Where Mamas Village discloses personal information to third parties, we will take reasonable steps to ensure those parties are bound by confidentiality obligations and comply with the Australian Privacy Principles or substantially similar privacy standards.

9.3. Use and disclosure for administration and management

Mamas Village will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

• (i)planning, managing, monitoring and evaluating our services;
• (ii)quality improvement activities;
• (iii)statistical analysis and reporting;
• (iv)risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
• (v)responding to enquiries and complaints regarding our services;
• (vi)obtaining advice from consultants and other professional advisers; and
• (vii)responding to subpoenas and other legal orders and obligations.

9.4. Other uses and disclosures

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

10. Does Mamas Village disclose your personal information overseas?

• (a) Mamas Village uses third-party service providers including Google Firebase to store and process personal information. It is likely that your personal information will be disclosed to overseas recipients as a result.
• (b) Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
• (c) Entities which are related entities of Mamas Village or are otherwise affiliated with Mamas Village in United States, Ireland, Singapore. In circumstances where your information is disclosed to overseas recipients, those recipients are likely to be located in countries in the regions in which Mamas Village and its related entities and affiliates operate. These countries are where Google Firebase, our secure data storage provider, operates its server infrastructure. Firebase is compliant with international privacy standards including ISO 27001 and SOC 2.
• (d) By using the App, you expressly consent to the overseas disclosure of your personal information (including location data, profile information, and private messages) for the purposes of data storage, backup, and analytics. You acknowledge that overseas recipients may be subject to foreign laws, including surveillance and data access laws, and that Mamas Village has entered into data processing agreements with service providers to ensure compliance with the Australian Privacy Principles.

11. How can you access or seek correction of your personal information?

• (a) You are entitled to access your personal information held by Mamas Village on request. To request access to your personal information please contact our privacy officer using the contact details set out below.
• (b) You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
• (c) We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
• (d) However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
• (e) We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
• (f) We will respond to your request for access or correction within 30 days of receiving your request. If we require additional time to process your request, we will notify you in writing and provide reasons for the delay. Information will be provided in an accessible format, either electronic or paper, as you prefer.
• (g) If you wish to make a complaint about how we have handled your personal information, including if you believe we have breached the Australian Privacy Principles, please contact our privacy officer using the details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. What should you do if you have a complaint about the handling of your personal information?

• (a) You may contact Mamas Village at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
• (b) You may make a complaint about privacy to the privacy officer at the contact details set out below.
• (c) The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
• (d) If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
• (e) In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
• (f) If you are not satisfied with our response to your complaint, or you consider that Mamas Village may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website (www.oaic.gov.au).

13. How changes are made to this Privacy Policy?

Mamas Village may amend this Privacy Policy from time to time. We will notify users of material changes via email or in-app notification before changes take effect. We recommend you visit our website regularly to stay informed.

14. What rights do users have regarding policy changes?

Material changes (including expanded data collection, changed use purposes, increased overseas disclosure, reduced user rights, or modified security practices) require 30 days advance notice with clear explanation of privacy impacts. For changes reducing privacy protections, users must affirmatively consent before new terms apply. Users may delete their accounts within 30 days if they disagree with material changes, and existing data remains subject to prior terms unless users consent to new provisions.

15. How can you contact Mamas Village?

The contact details for Mamas Village are:

support@mamas-village.com.au